Our team is happy to help answer any questions you may have regarding membership, ordering, payments, shipping and damaged/defective products or any other inquiries you may have.
We provide the most FAQ (frequently asked questions) to assist you. However, if you can’t find the answer you are looking for, please reach out to us via email at email@example.com we are happy to help you!
We provide a simple step-by-step guide on how to place your order with GreenBags Cannabis Dispensary UK.
- Browse for the products you want in our shop and add them to your cart.
- You can make edits to your cart, apply a coupon, redeem points, and choose a shipping option on the “View Cart” page.
- When you are ready to checkout, click on the “Proceed to Checkout” button.
After you have entered and reviewed the information, click on the”Place Order” button.
- At the checkout confirmation page, you will see your invoice with the order number and payment instructions. We also send your invoice via email with payment instructions.
- Carefully follow the instructions to send your payment to us by Cryptocurrency.
- Once we accept your payment, you will receive an email informing you that we have received your payment and that your order is ready to be packaged for delivery. (We prepare orders within 24 business hours of receiving payments)
- After we prepare your order, you will receive an email with your tracking link. Please allow up to 24-48 hours for your tracking number to update on Canada Post’s website.
You cannot edit an order after you place it, e.g., products, shipping address, and coupons. Please make a new order and email firstname.lastname@example.org, including your old order number in the subject line and a request to cancel it in the body of the email.
NOTE: We cancel all pending orders without payment after 2 days.
We only have an e-commerce website and do not have a physical storefront location to pick up orders.
Currently, we only accept cryptocurrency as a form of payment.
On the Checkout Confirmation page, we provide you with crypto payment instructions and an invoice by email containing these details. Please follow the payment directions carefully and do not include any special requests or weed-related terms in your payment. If done incorrectly, we will not be able to accept your payment.
Yes, we do ship out of the UK.
We package all orders in vacuum-sealed odour proof bags. We guarantee maximum privacy and protection with no indication of what is inside.
Orders are typically delivered in 2-3 business days, but can be up to 5 or more business days for some locations.
We will send your tracking number via e-mail once we prepare your order. Please allow up to 24 business hours for your tracking to update on courier service website.
Orders With Shipping Insurance
If you added shipping insurance to your order and have not received your package after three business days past the expected delivery date, please contact us. We will open an investigation with the courier service, which takes approximately two to three weeks to complete. If courier concludes that your package is deemed undeliverable or lost, we will resend a one-time replacement package.
Orders Without Shipping Insurance
If you did not add shipping insurance to your order and have not received your package after three business days past the expected delivery date, please contact us. We will open a ticket with the courier, which takes approximately two to three weeks to complete. If they locate your package, they will re-ship it to you at no extra cost. If the courier deems your parcel as “unrecoverable,” we do not offer refunds or resends.
To ensure the safety of delivery, we add “Signature Required” for orders over £300. Please add a note at the checkout page “No signature required” if you do not want this requirement.
NOTE: Insured orders have “Signature Required” with no exceptions.
We will try our very best to solve your issue as quickly as possible. Please email us at email@example.com within 24 hours, providing the details below:
- Your order number
- Description of what product(s) are missing and the product(s) you received
- A clear picture or video of your whole order that you received
Please email us at firstname.lastname@example.org within 24 hours, providing the details below:
- your order number
- Details of the damaged or defective product
- A clear picture or video of the damaged or defective product(s)
- Order number associated with the product
- Description of the product that you are not satisfied with
- A clear picture or video of the damaged or defective product