FAQs

You cannot edit an order after you place it, e.g., products, shipping address, and coupons. Please make a new order and email sales@greenbagsuk.com, including your old order number in the subject line and a request to cancel it in the body of the email.

NOTE: We cancel all pending orders without payment after 2 days.

We only have an e-commerce website and do not have a physical storefront location to pick up orders.

Currently, we only accept cryptocurrency as a form of payment.

On the Checkout Confirmation page, we provide you with crypto payment instructions and an invoice by email containing these details. Please follow the payment directions carefully and do not include any special requests or weed-related terms in your payment. If done incorrectly, we will not be able to accept your payment.

Yes, we do ship out of the UK.

We package all orders in vacuum-sealed odour proof bags. We guarantee maximum privacy and protection with no indication of what is inside.

Orders are typically delivered in 2-3 business days, but can be up to 5 or more business days for some locations.

We will send your tracking number via e-mail once we prepare your order. Please allow up to 24 business hours for your tracking to update on courier service website.

Orders With Shipping Insurance

If you added shipping insurance to your order and have not received your package after three business days past the expected delivery date, please contact us. We will open an investigation with the courier service, which takes approximately two to three weeks to complete. If courier concludes that your package is deemed undeliverable or lost, we will resend a one-time replacement package.

Orders Without Shipping Insurance

If you did not add shipping insurance to your order and have not received your package after three business days past the expected delivery date, please contact us. We will open a ticket with the courier, which takes approximately two to three weeks to complete. If they locate your package, they will re-ship it to you at no extra cost. If the courier deems your parcel as “unrecoverable,” we do not offer refunds or resends.

To ensure the safety of delivery, we add “Signature Required” for orders over £300. Please add a note at the checkout page “No signature required” if you do not want this requirement.

NOTE: Insured orders have “Signature Required” with no exceptions.

We will try our very best to solve your issue as quickly as possible. Please email us at sales@greenbagsuk.com within 24 hours, providing the details below:

• Your order number
• Description of what product(s) are missing and the product(s) you received
• A clear picture or video of your whole order that you received

Please email us at sales@greenbagsuk.com within 24 hours, providing the details below:

• your order number
• Details of the damaged or defective product
• A clear picture or video of the damaged or defective product(s)